Pet Print Pendant - Sterling Silver

1. Receive Your Kit
   Once your order is placed, you’ll receive a Wax Impression Kit with clear instructions to guide you through capturing the perfect impression.
   
   
2. Take Your Impressions
   Use the 2-3 pieces of wax provided for each piece ordered to ensure the best results. Follow the instructions carefully to create clear and detailed prints.
   
   
3. Send Your Impressions Back
   Return your completed impressions using the prepaid return postage label (for Australian customers). International customers can organise their own return postage.
   
   
4. Review and Crafting
   Upon receiving your impressions, I’ll review them to ensure they’re suitable for casting. The lost wax casting process is then used to transform your print into a lasting, handmade keepsake.
   
   
5. Delivery of Your Jewellery
   Your piece will take approximately 2-3 weeks to craft after I receive your completed impressions. You’ll be notified with tracking details once your final piece is on it’s on its way to you.

Your wax impression kit will be dispatched within 2 business days.

A prepaid returns label will be included to return your completed impressions back to me (Australian customers only).

Once I receive your wax impressions, it typically takes 2–3 weeks for your finished piece to be ready to ship. You’ll receive an email with a tracking number when your order is dispatched.

International Customers
International orders are welcome, but you will need to arrange return postage for the wax impressions at your own expense. I will email you before dispatching your kit with details on returning it and any relevant customs information to ensure the process runs smoothly.

Please take the time to read these terms and conditions before completing your order:

1. Variations in Design
   Each piece is handcrafted through a highly organic process, resulting in unique pieces that vary slightly in shape, size, and finish. No two pieces are ever identical, adding to the individuality of your jewellery.
   
   
2. Quality of Impressions
   Your final piece will only be as detailed as the impression you take. Please follow the provided instructions carefully, and don’t hesitate to reach out if you have questions or need assistance. I’m happy to review photos of your wax impressions before you send them back to ensure the best possible result.
   
   
3. Unsuitable Impressions
   While I can refine and improve small imperfections, the overall outcome depends largely on the quality of the impression you provide. If the impressions are not suitable or usable, you will be required to purchase a new wax impression kit.
   
   
4. Unused Wax Impressions
   Each wax impression is used to create a single piece of jewellery. I do not retain unused wax impressions after completing your order. If you’d like any remaining waxes returned with your final piece, please notify me when you send your impressions.
   
   
5. Cost of Metal
   To accommodate fluctuating metal prices, you have 6 months from the date of purchase to return your completed wax impressions. Impressions received after this timeframe may incur additional fees.
   
   
6. Returns and Refunds
   Due to the personalised nature of these pieces, returns and refunds are not accepted. However, I offer free repairs for life on all our Impression Print Jewellery.
   
   
7. Infant and Senior Fingerprints
   Infants under 12 months may not have fully developed fingerprints, and fingerprints from older loved ones may lack definition. I recommend an alternative method for taking impressions, which is detailed in the instructions provided. Please familiarise yourself with the look of infant impressions before completing your order.

We offer free repairs for life on all our handmade and custom-made-to-order pieces! If you experience any wear and tear on your handmade pieces, we’ll repair it for you (excluding postage). Please note, issues caused by misuse or accidental damage aren’t covered. Click here for more info.